Frequently Asked Questions

1. What materials are used in jewelry parts?

The gemstones are all natural stones/pearls, metal parts are made from sterling silver, 14k/18k gold plated silver/copper, they are all nickel free. 

 

2. Why is my gemstone irregular/not uniform?

All our gemstone jewelry use natural stones which are irregular in shape and colour. It is possible for the stone to have different colours and pattern.

 

3. Where do you ship to?

We offer domestic (Canada/US) shpping as well as international shipping. Free local delivery is available for orders over $39 CAD with in the Greater Toronto Area. Please consult to the Shipping Policy for more details.

 

4. How do I care for my gemstone jewelry?

- Different gemstones have different physical and chemical properties, such as hardness and composition, which make them react differently to treatments. Generally, water, common jewelry detergent, and a soft brush can be used to clean most gemstone jewelry.

- Handle the gemstone with care, avoid impact with hard objects

- Avoid strong chemicals

 

5. How to care for silver?

- Silver naturally turns black due to being exposed to air, it can be removed easily.

- Wash silver jewelry after being worn, with warm water and soft cloth to slow down the oxidation process; store in enclosed space such as a jewelry box. Avoid humid places.

- Mix two tablespoons of salt and baking soda with hot water; soak the silver jewelry in the mixture for 5 minutes and rinse.

- Toothpaste can also be used